For years, the automation of business processes has been a strategic target for Fastbolt. Our prime focus in this respect is digitization to enable the replacement of labour and communication intensive analogue processes with value added digital solutions, to both maximise customer benefit and ensure intelligent business processing. The key element is the Fastbolt developed e-commerce solution FBonline, which allows customers to check real time stock availability, as well as customer individual and quantity-based prices. Moreover, FBonline offers a wide range of additional information and services as well as technical support, enabling customers to enquire digitally and efficiently, to negotiate, order, keep track of order statuses and deliveries and to view packing lists, delivery notes and invoices any time. Integrated communication tools allow digital customer centricity through videoconferences and online chats.
There are numerous ways to access and connect our digital Fastbolt-world to customers‘ purchasing processes. Email based FBonline tools like QuickQuote and QuickOrder as well as a full range of uploads or batch inputs provide customers with efficient data handling, especially for enquiries and orders with many items. In addition, tailor made and Fastbolt developed EDI-solutions, exchanging relevant data between ERP-systems in predefined formats automatically offer the ultimate digital process integration and are a well-proven standard for both customers and Fastbolt.